It’s better to be safe.
If you or someone else is experiencing an emergency — a crime in progress, fire, serious injury, medical emergency, or any life-threatening situation — don’t wait. Call 911 immediately. Your quick action could save a life.
WHEN TO CALL 911
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✺ Medical
Difficulty breathing, chest pain, severe bleeding, unconsciousness, seizures, stroke symptoms, severe allergic reactions, poisoning, or any other sudden or severe injury or illness
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✺ In Progress Crime
Any crime happening right now, especially if there is a threat to someone's safety, like a robbery, assault, or domestic dispute
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✺ Fire
Any fire, whether it's in a building, car, or outdoors.
Additionally, Call 911 in situations such as serious car accidents involving injuries, entrapment, or significant danger. It’s also critical to call if someone’s health or safety is at immediate risk — for example, if a person is threatening to harm themselves or others. In any emergency where lives may be in danger, don’t hesitate to make the call.
Educational Videos
How to administer NARCAN®
Remember these important actions in case of a suspected opioid emergency.
✺ Frequently asked questions ✺
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Stay calm and provide your name, location, and the nature of the emergency. Listen and respond accurately to the dispatcher's questions and instructions.
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The dispatcher will ask about your location, phone number, and what is happening. They may also inquire about injuries, suspicious individuals or vehicles, weapons, and substance use
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To gather essential information for prioritizing, locating, and speeding up the appropriate response
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Stay on the line and inform the dispatcher it was a mistake. If you hang up, they will call back to confirm no emergency exists.
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Texting should only be used when a voice call is not possible; a voice call is the preferred method.
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Yes, emergency responders are dispatched as soon as minimum information is gathered.